Frequently Asked Questions

Check our most frequently asked questions here, if you still need help then please contact me at  I'm always happy to help!



Items are custom made for each order and typically ship within 2-5 business days. If you would like to make any changes to your order, please contact me within 4 hours of ordering. After 4 hours changes cannot be made.

Shipping will be with USPS, UPS, or FedEx and usually takes 2-5 business days depending on your location.


What countries do you ship to?  

We currently ship to 23 countries including: United States, Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Chile,  and Mexico.


Prints 11x14" and smaller will be shipped using a flat rigid mailer. Prints larger than 11x14" are shipped rolled in a tube for best protection.

All prints are triple protected. The outer mailer or tube is rigid and made with 100% recycled material. The inner packaging consists of a thin plastic sleeve (to protect from moisture), and a chipboard (also made of 100% recycled material) for extra protection from creasing or corner damage. 


Shipping is always free! 



We want you to love your art!  We gladly accept returns within 14 days of your order's arrival date for a full refund or exchange.  Customers are responsible for return shipping. To request a return, please contact us at


Digital Downloads

What is printable wall art?

A printable is a digital JPEG file that is offered as a download. Once you purchase you will have instant access to the download and can print for your personal use.  

Printables help save on delivery time and shipping costs!


Your files are available immediately after purchase!

Once your transaction is complete, you will receive an email with a link to my cloud folders containing your artwork. You can download as many or as few as you want. Makes a great gift! Just download and print. For more information, please see my print guide.


A detailed printing guide will be included in your download to help guide you. You can print at home, at your local printing center (FedEx, etc.), or by using an online printing service. I recommend using high quality photo printers for best print quality.

Print results are usually best on semi-gloss or luster photo paper. 

Print quality varies greatly with printers, inks, and papers used.

Colors may vary depending on monitor and/or printer settings. 

Any textures, blur, or other effects used in the artwork is intentional. 

Artwork position may vary slightly between ratios to ensure a perfect fit. 


What is an aspect ratio?

An aspect ratio is the proportional relationship between the length and width of your download files. At JJ Design House prints are offered in different aspect ratios. This way you can choose the one that fits best in the frame you want to use. 

Your purchase includes five aspect ratios that can be printed in 20 sizes! Including all the most common sizes, and many more. 

- 2x3 ratio files for printing: 4x6", 6x9", 8x12", 10x15", 12x18", 16x24", 20x30", 24x36", 10x15 cm, 30x45 cm, 40x60 cm, 50x75 cm

- 3x4 ratio files for printing: 6x8", 9x12", 12x16", 18x24", 24x32", 15x20cm, 30x40cm

- 4x5 ratio files for printing: 4x5", 8x10", 16x20", 24x30 cm, 40x50 cm

- 5x7 ratio files for printing: 5x7", A5, A4, A3, A2, A1, 50x70 cm

- 11x14 ratio files for printing: 11x14"


Licensing, Wholesale, Custom Work

I don't offer licensing or custom work at this time.  For wholesale requests please contact us at